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Our customers recommend it   4.5/5  sur 179 avis
Our customers recommend it4.5/5 on 179 reviews
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  • Enjoy the comfort of our 2, 3 or 4 star hotels throughout France

Reviews
from our guests

100% genuine reviews
Satisfaction
Index
90 %
the 10/01/2026
Alone - 50-59 years - Date of stay : 27/12/2025

Perfect cheap confortable quiet room


Hotelier's responseHotelier's response :

Cher(e) Depale,

Merci beaucoup pour votre excellent commentaire et pour vos notes parfaites. Nous sommes ravis d’apprendre que vous avez apprécié le confort, le calme de votre chambre ainsi que le rapport qualité/prix.

Votre satisfaction concernant l’accueil, la chambre, la salle de bains, l’accès à l’hôtel et la connexion Wi-Fi est une belle récompense pour toute notre équipe.

Nous vous remercions également pour votre recommandation et espérons avoir le plaisir de vous accueillir de nouveau très prochainement.

Cordialement,

L’équipe du Brit Hôtel Confort Alexia

100 %
From Michele & J., the 20/08/2025
Family - 50-59 years - Date of stay : 18/08/2025

My 14-year-old daughter and I loved our stay, especially the wonderful pool when we arrived! We’ll be back!


Hotelier's responseHotelier's response :

Dear Michele & Julie,

Thank you very much for your kind feedback. We are delighted to read that you enjoyed your stay, especially the pool and our breakfast.

We have also taken note of your remarks regarding the bathroom and the Wi-Fi connection. Please rest assured that these points will be reviewed in order to improve the comfort of our guests.

It would be a real pleasure to welcome you back at Brit Hotel Confort Alexia – La Souterraine.

Best regards,

The Brit Hôtels Confort Alexia – La Souterraine team

80 %
From Keith M., the 20/08/2025
couple - 50-59 years - Date of stay : 19/08/2025

Perfect stay clean rooms great pool great food very helpful staff


Hotelier's responseHotelier's response :

Dear Keith,

Thank you very much for your wonderful review. We are delighted to know that you enjoyed your stay, appreciated the cleanliness of the rooms, our pool, restaurant and the helpfulness of our staff.

We look forward to welcoming you back to Brit Hôtel Confort Alexia – La Souterraine for another perfect stay.

Best regards,

The Brit Hôtel Confort Alexia – La Souterraine team

100 %
the 09/08/2025
couple - 50-59 years - Date of stay : 08/08/2025

Restaurant staff were very helpful with our limited French.


Hotelier's responseHotelier's response :

Bonjour,

Merci beaucoup pour votre retour et pour les notes attribuées à nos services. Nous sommes ravis que votre séjour vous ait globalement satisfait et espérons vous accueillir à nouveau très bientôt.

L’équipe du Brit Hotel Confort Alexia – La Souterraine

100 %
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Free
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Except for non-modifiable, non-cancellable offers, cancellations are not subject to a fee if they are made within the time limit of the Booking. Cancellations after this period will be charged a fee equal to the amount of the first night.

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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.